Stake-out at the Steakhouse: Outback Says They Are Installing A.I. Tech to Improve Customer Service

Stake-out at the Steakhouse: Outback Says They Are Installing A.I. Tech to Improve Customer Service

By B.N. Frank

According to one survey, 82% of Americans think Artificial Intelligence (AI) is more harmful than helpful.  The company that owns the Outback Steakhouse chain either doesn’t know this or doesn’t care.

From CNBC:

The next Outback Steakhouse you walk into could be more similar to an Amazon Go store than you would think.

[…]

Cameras, discreetly placed in the lobby, capture hosts, waiters and customers and analyze their interactions to improve customer satisfaction. The technology can track long wait times, the cleanliness of lobbies and the number of customers who leave without being seated or greeted. Managers and staff members can receive notifications in real time, before customers leave angry Yelp reviews.

The Outback pilot focuses on the lobby but could expand to dining rooms, the kitchen and curbside pickup areas.

Presto founder and CEO Rajat Suri said the technology helps restaurants correct their blind spots. He compares it to coaching a football game without being able to see the actual game.

“Managers can’t be everywhere at all times,” Suri said in an interview.

[…]

Presto’s data captured by cameras is automatically deleted after 30 days, and no personally identifiable information is tracked or recorded.

Besides invading your privacy, harmful Electromagnetic Radiation emitting components including WiFi and 5G are often used to operate AI.  American Academy of Pediatrics and other health experts say that children are more vulnerable to this exposure (see 1, 2, 3, 4).  Regardless, Outback seems intent on installing this technology to observe as well as and cook you and your family while you’re waiting for your food to be served.  Bon appétit!

Activist Post reports regularly on all issues, opposition, risks, and warnings associated with AI and other new technology.  For more information, visit our archives.

Image credit: Pixabay

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